Privacy Policy

Cyinetmax Privacy Policy

This policy was last updated July 20, 2022.

Website Privacy Policy

We’re committed to protecting your rights and freedoms with regards to your personal data. In this document, we will explain how we collect, use and protect your personal data and also explain what rights you have with regards to your personal data and how you can exercise those rights.

This Policy applies as between you, the User of this Web Site and Cyinetmax Cybersecurity Solutions Ltd. the owner and provider of thisWeb Site. This Policy applies to our use of any and all data collected by us in relation to your use of the Web Site and any Services or Systems therein.

1. Important Information

1.1 Our website is not intended for children and we do not knowingly collect data relating to children.

1.2 This Privacy Policy supplements the other policies (including our terms of use (Terms)) and is not intended to override them.

1.3 CyiGlobal Ltd. is the controller and responsible for your personal data (we, us or our).

1.4 To assist you further in understanding this Privacy Policy, we have set out in Part 5 of Schedule 1 a glossary of terms used, examples of types of personal data we collect, how we use it, the lawful basis for processing such data and further details of your rights.

1.5 If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us at

1.6 You have the right to make a complaint at any time to the ICO). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

1.7 It is important that the data we hold about you is accurate and current, therefore please keep us informed of any changes to your personal data.

1.8 Our website may include links to third-party websites, plug-ins and applications. By clicking on these links or enabling connections you may be allowing third parties to collect or share your personal data. We have no control over these third-party websites, plug in or applications and are not responsible for their privacy policies, therefore you should also read their privacy policy to understand what personal data they collect about you and how they use it.

2. The Data We Collect About You

2.1 We may collect, use, store and transfer the types of personal data about you listed in Part 1 of Schedule 1.

2.2 We may also collect, use and share aggregated data. However, if we combine aggregated data with your personal data so that it can directly or indirectly identify you, we treat this as your personal data.

2.3 We do not collect any special categories of personal data.

2.4 If we are required by law, or under the terms of a contract we have with you, to collect your personal data and you fail to provide it, we may not be able to enter into, perform the contract with you and, we may have to cancel a product or service. We will notify you of this at the relevant time.

3. How Personal Data Is Collected

We collect personal data in the following ways:

Direct Interactions You may provide personal data when you complete online forms, request products/services, subscribe to our services, create a user account, join our mailing list or otherwise or correspond with us (by post, phone or email)
Automated Technology We automatically collect personal data (technical and usage) when you browse or interact with our website, by using cookies and other similar technologies. We may also receive technical data about you if you visit other websites which use our cookies.
Publicly Available Sources We may collect personal data from publicly availably sources such as credit reference agencies
Third Parties We may receive personal data from: (a) analytics providers based outside the EU (such as Google); (b) advertising networks inside or outside EU; and (c) search information providers inside or outside EU; (d) our suppliers such as payment providers, delivery services, website support and maintenance providers.

4. How We Use YOur Personal Data

4.1 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data:

4.1.1 To perform the contract, we are to enter into or have entered into with you;

4.1.2 To comply with a legal obligation; and ;

4.1.3 Where it is necessary to carry out our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

4.2 Part 2 of Schedule 1 sets out the lawful basis we will rely on to process your personal data.

4.3 We do generally only rely on consent as a legal basis for processing your personal data to send email and SMS marketing communications and you have the right to withdraw your consent at any time by contacting us. Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your information.

4.4 We may analyse your personal data to form a view on what products and or services we think may be of interest to you. You will only receive marketing communications from us, if you have requested information from us or purchased services from us, if you consent to marketing at the time we collect your personal data and you have not subsequently opted out or withdrawn your consent or if we have another basis to send you the marketing communications.

4.5 We will not share your personal data with third parties for their marketing purposes.

4.6 You can opt out of email marketing by clicking the unsubscribe button within the marketing email. You can also withdraw your consent to marketing at any time by writing to us at

4.7 Even if you opt out of receiving marketing, we may still use your personal data for other purposes provided we have a lawful basis to do so.

4.8 We will only use your personal data for the purpose that we originally collected it for, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

4.9 If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to use your personal data in this manner.

4.10 We may process your personal data (without your knowledge or consent) where this is required or permitted by law.

5. Disclosure Of Your Personal Data

5.1 We may have to share your personal data with third parties further details of which are set out in Part 4 of Schedule 1. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes. They can only process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers

6.1 We have no locations outside of the Kenya, and the personal information that we collect may be stored on servers located in the Kenya or in any other country in which Cyinetmax Cybersecurity Solutions Ltd., its affiliates, partners, service providers, or agents maintain facilities. This means that your personal information may be collected, processed, and stored in such locations which may have data protection laws that are different from (and sometimes less protective than) the laws of your country or region, such as the General Data Protection Regulation (“GDPR”).

6.2 By sending us personal information, you agree and consent to the processing of your personal information outside of the EU in locations such as the United States which may not offer an equivalent level of protection to that required in other countries (particularly the EU) and to the processing of that information by us on servers located outside of the EU, as described in this Privacy Policy.

6.3 We will implement safeguards designed to ensure that the personal information we process remains protected in accordance with this Privacy Policy including when processed internationally or by our third-party service providers and partners. The safeguards we may take in our discretion include, for instance, entering into specific EU approved contractual agreements in connection with any onward transfers of personal information. We may implement other mechanisms and take similar appropriate safeguards with our third-party service providers and partners. Further details can be provided upon request.

7. Data Security

7.1 We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know and they can only process your personal data on our instructions and will be subject to a duty of confidentiality.

7.2 We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

8.1 We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8.2 We are legally required to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers, for tax purposes.

8.3 Additionally, we cannot delete information when it is needed for the establishment, exercise, or defense of legal claims (also known as a “litigation hold”). In this case, the information must be retained as long as needed for exercising respective potential legal claims.

8.4 In some instances, we may choose to anonymize your personal data instead of deleting it, for statistical use, for instance. When we choose to anonymize your personal data, we make sure that there is no way that the personal data can be linked back to you or any specific user.

9. Your Legal Rights

9.1 You have certain rights in certain circumstances under data protection law. These are set out in full in Part 3 of Schedule 1. If you wish to exercise any of your rights, please contact us at

9.2 You will not have to pay a fee to exercise any of your rights. However, if your request is clearly unfounded, repetitive or excessive, we may charge a reasonable fee for this information or refuse to comply with your request.

9.3 We may request specific information from you to help us confirm your identity when you contact us and ensure. This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it.

9.4 We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Schedule 1: Personal Data

Part 1: Types Of Personal Data:

Contact Data Billing information including address, delivery address, email address and telephone number
Financial Data Bank account details or other payment information as required
Identity Data First name, maiden name, last name, username or similar identifier
Marketing and Communication Data Your communication preferences to receive updates or marketing information from us and/or our third parties
Profile Data Your username and password, information required to complete a purchase or orders made by you, contact preferences, feedback and survey responses
Technical Data Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website
Transaction Data Details about payments to and from you and other details of products and services you have purchased from us

Part 2: Lawful Basis For Processing And Procssing Activities

The lawful basis upon which we may rely on to process your personal data are:

Consent You have given your express consent for us to process your personal data for a specific purpose
Contract The processing is necessary for us to perform our contractual obligations with you under our contract, or because you have asked us to take specific steps before entering into a contract with you
Legal Obligation The processing is necessary for us to comply with legal or regulatory obligation.
Legitimate Interests The processing is necessary for our or a third party’s legitimate interest e.g. in order for us to provide the best service to you via our website. Before we process your personal data on this basis we make sure we consider and balance any potential impact on you, and we will not use your personal data on this basis where such impact outweighs our interest

Set out below are specific details of the processing activities we undertake with your personal data and the lawful basis for doing this.

Purpose/Activity Types of Data Lawful Basis for Processing
To register you as a new customer Identity & contact To perform our contract with you
To process and deliver your order, manage payments, fees and charges and debt recovery Identity, contact, financial, transaction and marketing & communications (i) To perform our contract with you; (ii) As necessary for our legitimate interest in recovering debts due to us.
To manage our relationship with you, notifying you about changes to our Terms or Privacy Policy and ask you to leave a review or take a survey Identity, contact, profile & marketing & communications (i) to perform our contract with you (ii) as necessary to comply with a legal obligation (iii) as necessary for our legitimate interests in keeping our records updated and analysing how customers use our products/services.
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) Identity, contact & technical (i) as necessary for our legitimate interests in running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise (ii) as necessary to comply with any legal obligations
To deliver relevant website content/advertisements to you and measure or understand the effectiveness of our advertising Identity, contact, profile, usage, marketing & communications & technical As necessary for our legitimate interests in studying how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences Technical & usage As necessary for our legitimate interests to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy
To make suggestions and recommendations to you about goods or services that may be of interest to you, including promotional offers Identity, contact, technical, usage & profile As necessary for our legitimate interests to develop our products/services and grow our business

Part 3: Your Legal Rights

You have the following legal rights in relation to your personal data:

Access Your Data You can ask for access to and a copy of your personal data and can check we are lawfully processing it
Correction You can ask us to correct any incomplete or inaccurate personal data we hold about you
Erasure You can ask us to delete or remove your personal data where: (a) There is no good reason for us continuing to process it; (b) You have successfully exercised your right to object (see below); (c) We may have processed your information unlawfully; or (d) We are required to erase your personal data to comply with local law. (e) We may not always be able to comply with your request for specific legal reasons, which will be notified to you at the time of your request
Object You can object to the processing of your personal data where: (a) Where we are relying on our legitimate interest (or those of a third party) as the basis for processing your personal data, if you feel it impacts on your fundamental rights and freedoms; (b) Where we are processing your personal data for direct marketing purposes. (c) In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms, and, in such circumstances, we can continue to process your persona data for such purposes
Request a Transfer You can request a transfer of your personal data which is held in an automated manner and which you provided your consent for us to process such personal data or which we need to process to perform our contact with you, to you or a third party. We will provide your personal data in a structured, commonly used, machine-readable format
Withdraw Your Consent You can withdraw your consent at any time (where we are relying on consent to process your personal data). This does not affect the lawfulness of any processing carried out before you withdraw your consent

Part 4: Third Parties

Service Providers Acting as processors or controllers based in the EEA but also around the world who provide IT and systems administration as well as services that supporting our business.
Professional Advisors Including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services
HM Revenue & Customs, Regulators and Other Authorities Based in the EEA who require reporting of processing activities in certain circumstances
Third Parties Third parties whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy
Others Include market researchers, fraud prevention agencies

Part 5: Glossary

Aggregated Data Information such as statistical or demographic data which may be derived from personal data, but which cannot by itself identify a data subject
Controller A body that determines the purposes and means of processing personal data
Data Subject An individual living person identified by personal data (which will generally be you)
Personal Data Information identifying a data subject from that data alone or with other data we may hold but it does not include anonymised or aggregated data
Processor A body that is responsible for processing personal data on behalf of a controller
Special Categories of Personal Data Information about race, ethnicity political opinions, religious or philosophical beliefs, trade union membership, health, genetic, biometric data, sex life, sexual orientation.
ICO Information Commissioner’s Office, the UK’s supervisory authority for data protection issues

10. Changes To This Policy

10.1 Cyinetmax Cybersecurity Solutions Ltd. reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.

11. Cookies

11.1 A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We use cookies on our Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how our Site is being used and improve your user experience.

11.2 The following types of cookies may be used when you visit our Site:

11.2.1 Advertising Cookies. Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Sites and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.

11.2.2 Analytics Cookies. Analytics cookies monitor how users reached our Sites and how they interact with and move around once on the Sites. These cookies let us know what features on our Sites are working the best and what features on the Sites can be improved.

11.2.3 Our Cookies. Our cookies are “first-party cookies” and can be either permanent or temporary. These are necessary cookies without which the Sites won’t work properly or be able to provide certain features and functionalities. Some of these cookies may be manually disabled in your browser but may affect the functionality of the Sites.

11.2.4 Personalization Cookies. Personalization cookies are used to recognize repeat visitors to our Sites. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit our Sites.

11.2.5 Security Cookies. Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.

11.2.6 Site Management Cookies. Site management cookies are used to maintain your identity or session on our Sites so that you are not logged off unexpectedly and so that any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.

11.2.7 Third-Party Cookies. Third-party cookies may be placed on your computer when you visit the Sites by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.

11.3 Before the Web Site sets Cookies on your computer, you will be presented with a prompt requesting your consent to set those Cookies.

11.4 You can choose to enable or disable Cookies in your web browser. By default, your browser may accept Cookies, however this can be altered. For further details please consult the help menu in your browser.

11.5 Disabling Cookies may prevent you from using the full range of Services available on the Web Site.

11.6 You may delete Cookies at any time however you may lose any information that enables you to access the Web Site more quickly.

11.7 It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your browser if you are unsure as to how to adjust your privacy settings.

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